Amazon’s Leadership Principles

Jeff Bezos recent shareholder newsletter has received much praise in the tech press. Inc drew special attention to his principle of “Disagree and commit.”

When I read the article, this principle felt familiar to me, then I remembered where I had seen it before. It is the 13th Amazon Leadership Principle:

“Have Backbone; Disagree and Commit

Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.”

The rest of the principles are also well worth remembering.

See also:

Communication is Failure

 

 

Skills for the 21st Century

From 2011, but good. The four drivers of change:

  1. Longevity, in terms of the age of the workforce and customers – Retiring Later
  2. Smart machines, to augment and extend human abilities – Workplace Automation
  3. A computational world, as computer networks connect – Internet of Everything
  4. New media, that pervade every aspect of life – Online Privacy
  5. Superstructed organizations, that scale below or beyond what was previously possible – AirBNB
  6. A globally connected world, with a multitude of local cultures and competition from all directions- Geek NationFrom http://jarche.com/2014/07/four-basic-skills-for-2020/

Matched by the 10 core skills:

  1. Sense making –  Ability to determine the deeper meaning or significance of what is being expressed
  2. Social intelligence –  Ability to connect to others in a deep and direct way, to sense and stimulate reactions and desired interactions
  3. Novel and adaptive thinking –  Proficiency at thinking and coming up with solutions and responses beyond that which is rote or rule-based
  4. Cross cultural competency –  Ability to operate in different cultural settings
  5. Computational thinking–  Ability to translate vast amounts of data into abstract concepts and to understand data based reasoning
  6. New Media Literacy – Ability to critically assess and develop content that uses new media forms, and to leverage these media for persuasive communication
  7. Transdisciplinary –  Literacy in and ability to understand concepts across multiple disciplines
  8. Design Mindset –  Ability to represent and develop tasks and work processes for desired outcomes
  9. Cognitive load management –  Ability to discriminate and filter information for importance, and to understand how to maximize cognitive functions
  10. Virtual collaboration – Ability to work productively, drive engagement, and demonstrate presence as a member of a virtual teamFrom http://www.top10onlinecolleges.org/work-skills-2020/

All started with the Institute for the Future document.

Hail the Maintainers

I am finally clearing out some old Instapaper articles. One that I really enjoyed was Andrew Russell’s examination of our civilizational obsession with “innovation” at the expense of maintenance and sustainable operability.

This is something we in cloud services learned fairly recently. Features are increasingly table stakes, fundamentals (e.g. availability, supportability, security, privacy, operability, maintainability, etc.) are the crucial differentiators.

Hail the Maintainers 

 

 

Vive la Intolerance

Ella Whelan had a nice article on Spiked about the de facto sacking of Kevin Roberts for expressing an admittedly naïve, but contrarian,  opinion on gender equality in the workplace:

It seems that illiberal liberals have discovered a new type of microaggression: gender-equality denial. Kevin Roberts, former chairman of the advertising agency Saatchi & Saatchi, has been forced to take a leave of absence following his comments on gender equality in the workplace.

You could be forgiven for thinking that Roberts had gone on a rant about women having smaller brains and making sandwiches. But, if you forgive his cursing, Roberts’ comments were actually quite boring. In an interview with Business Insider, he said shocking things like, ‘I don’t think [the lack of women in leadership roles] is a problem’ and ‘the fucking debate is all over’. He defended his own company, (Saatchi & Saatchi has a 50/50 gender quota scheme) and asserted that the reason more women aren’t in top jobs is that they want to be happy rather than rich – hardly scandalous.

But even Roberts’ nonchalant lack of interest in gender equality is unacceptable, it seems. Feminists barely had time to hit the keyboards before Roberts had been put on leave with the promise that his position at Saatchi & Saatchi would be reviewed – in other words, he was sacked. Not only that, but Publicis Groupe, the parent company of Saatchi & Saatchi, released a statement damning Roberts’ comments and warning its employees that ‘diversity and inclusion are business imperatives on which Publicis Groupe will not negotiate’. Yes, that’s right, Publicis values diversity and inclusion so much that it will not tolerate diversity or inclusion of political opinion in the workplace.

…Roberts doesn’t want a debate about gender equality, but neither do his critics. Gender equality, it seems, is not up for discussion. Anyone who has criticised the political inadequacies of contemporary feminism knows this. If we want to have a real debate about women’s freedom (a discussion on reproductive rights would be a good start), we should have one. But let’s stop this pretence of a debate about gender and get serious about defending women’s agency and capabilities. That means allowing men like Roberts to have an opinion and to voice it freely without being silenced or sacked.

The thing that amused me was the Orwellian press release from Publicis. Talk about self-contradiction!

vive-la-differance

 

Finally, as “white male”, I am really feeling the hate from radical feminists. One wrong word and you are fired. I am sure many many men are choosing to stay silent on a whole host of issues for fear of repercussions. Mission accomplished I suppose?  Whilst men are being sacked and having their livelihoods destroyed for expressing heterodoxy, radical feminists in particular can express the most sordid anti-(white)male sentiments with absolute impunity. It does not dim my commitment to gender equality at all all, but I am actively rooting for the real feminists like Camille Paglia who are taking the fight to these vicious people and standing up for free speech, gender equality and human rights.

See also:

Joanna Williams in The Spectator – http://blogs.spectator.co.uk/2016/08/saatchis-sexism-row-suggests-feminists-cant-handle-debate/

Communication is Failure

An interesting discussion last week over on the Pickax retailers episode of the Exponent podcast . Ben and James were discussing Ben’s hugely popular Amazon article The Amazon Tax.

It is a great discussion and well worth the listen, especially about how in many ways Apple and Amazon resemble their org charts. Apple has a single P&L – and they go all in for perfectly integrated appliances that fit perfectly into their ecosystem. Amazon is like AWS, an assembly of modular “primitives” (storage, compute, DB) all interacting through very well defined protocols and interfaces. So much for Steve Sinofsky’s “don’t ship the org chart” !

One thing I learned is that Amazon’s Jeff Bezos considers communications to be a sign of failure. Increased communications signals issues a failure to define interfaces. At Amazon they do not use PowerPoint because Bezo’s says “the details get lost between the bulletpoints”. Instead they use Word documents for meeting briefings. Maximum 6 pages . No powerpoint in Amazon meetings only maximum 6 page Word doc because if you cannot explain it in writing you have not thought about it enough to justify a meeting.

Love that.

The Four Elements of Leadership

Michael Lombardi, former General Manager of the Cleveland Browns and current member of the coaching staff on the New England Patriots enumerated four elements of leadership:

  • Management of attention, aka plan. Systems and processes are offshoots of management of attention.
  • Management of meaning, aka communication – explain the plan.
  • Management of trust – consistency and no double standards.
  • Management of self – self-criticism and humility. Honesty. Admit mistakes and correct course.

He also quoted Bobby Kennedy – “Guide your life by principle not ambition”. Not sure if its accurate but I like the quote.

From The Knowledge Project podcast

The Murray Gell-Mann Amnesia effect

can a giant eraser remove the past?

“Can a giant raser remove the past?” Typewriter Eraser. Scale X, 1999, by Claes Oldenburg (American, born 1929, Sweden) and Coosje van Bruggen (American, born 1942, The Netherlands). Photo by Woodleywonders via Flicker (cc)

Came across this whilst reading Felix Salmon’s superb “Why you can’t trust journalism“. He links to Seekerblog’s 2006 post on “The Murray Gell-Mann Amnesia effect“, who in turn quotes Michael Criton’s 2002 speech “Why Speculate?“:

Media carries with it a credibility that is totally undeserved. You have all experienced this, in what I call the Murray Gell-Mann Amnesia effect. (I call it by this name because I once discussed it with Murray Gell-Mann, and by dropping a famous name I imply greater importance to myself, and to the effect, than it would otherwise have.)

Briefly stated, the Gell-Mann Amnesia effect works as follows. You open the newspaper to an article on some subject you know well. In Murray’s case, physics. In mine, show business. You read the article and see the journalist has absolutely no understanding of either the facts or the issues. Often, the article is so wrong it actually presents the story backward-reversing cause and effect. I call these the “wet streets cause rain” stories. Paper’s full of them.

In any case, you read with exasperation or amusement the multiple errors in a story-and then turn the page to national or international affairs, and read with renewed interest as if the rest of the newspaper was somehow more accurate about far-off Palestine than it was about the story you just read. You turn the page, and forget what you know.

That is the Gell-Mann Amnesia effect. I’d point out it does not operate in other arenas of life. In ordinary life, if somebody consistently exaggerates or lies to you, you soon discount everything they say. In court, there is the legal doctrine of falsus in uno, falsus in omnibus, which means untruthful in one part, untruthful in all.

But when it comes to the media, we believe against evidence that it is probably worth our time to read other parts of the paper. When, in fact, it almost certainly isn’t. The only possible explanation for our behavior is amnesia.

I have noticed this time and time again. People who lambaste the media for supporting something they oppose will uncritically quote the same media when they suddenly find themselves in agreement.

Another area I notice this is with Serbs commenting on other countries. Serbs have been demonized in the media for over 20 years. They have suffered the most appalling slanders, yet it has not equipped many of them at all to spot the same treatment of others.

When Denmark recently came under fire for extending its social welfare laws of asset confiscation to migrants, I had Serbian friends in all my timelines writing “F*ck Denmark!”, not wondering at all if the story was being portrayed accurately (which it was not).

See also:

Truth Leakage – How politicians and journalists often reveal the truth as metadata or background material when discussing a tangential topic.

Why Donald Trump Leads National Polls

Donald Trump

“The frontrunner’s support is built less on bigotry, than on his confident projection of executive intelligence.”

The always excellent David Frum explains where Trump is getting his political energy from.

The simple “xenophobes, bigots and old white people” trope peddled by his opponents does not explain it.

Frum argues it is a combination of his satisfying the deep hunger in the Republican base for leaders with “executive intelligence” and because “Republicans have come to fear that their leaders have turned anti-native”.

This aligns with Scott Adams’ assessment that Trump’s strategy is all about presenting himself as the only adult in the room, the only person with a plan (no matter how nutty) and the experience to deliver on it (Frum’s “Executive Intelligence”). The good news is that we can all blame George W. Bush for this.

Read it here: Why Donald Trump Leads National Polls – The Atlantic

Decision Engineering

Tim Van Gelder, arguably the worlds greatest authority on critical thinking, asks “What is Decision Engineering?”:

 My favorite definition of the engineer is somebody who can’t help but think that there must be a better way to do this. A more comprehensive and workmanlike definition is given by Wikipedia:

“Engineering is the application of scientific, economic, social, and practical knowledge in order to invent, design, build, maintain, research, and improve structures, machines, devices, systems, materials and processes.”

The activities mentioned above seem to fit this very broad concept: we were engaged to help improve or develop systems – in our case, systems for making decisions. It is therefore tempting to describe some of what we do as decision engineering.”

…Decision engineering is applying relevant knowledge to design, build, maintain, and improve systems for making decisions.”

“Relevant knowledge can include knowledge of at least three kinds:

  • Theoretical knowledge from any relevant field of inquiry;
  • Practical knowledge (know-how, or tacit knowledge) of the decision engineer;
  • “Local” knowledge of the particular context and challenges of decision making, contributed by people already in or familiar with the context, such as the decision makers themselves.”

…in order to improve a particular decision system, a decision engineer might use approaches such as:

  • Bringing standard engineering principles and techniques to bear on making decisions
  • Using more structured decision methods, including the application of decision analysis techniques
  • Basing decisions on “big data” and “data science,” such as predictive analytics

…In short, I like this more general definition of decision engineering (in four words or less, building better decision systems) because it seems to get at the essence of what decision engineers do, allowing but not requiring that highly technical, quantitative approaches might be used.”

Source: What is Decision Engineering? | Tim van Gelder

Miller’s Law

From Wikipedia:

Miller’s law, part of his theory of communication, was formulated by George Miller, Princeton Professor and psychologist.

It instructs us to suspend judgment about what someone is saying so we can first understand them without imbuing their message with our own personal interpretations.

The law states: “To understand what another person is saying, you must assume that it is true and try to imagine what it could be true of.”[1] [2]

The point is not to blindly accept what people say, but to do a better job of listening for understanding. “Imagining what it could be true of” is another way of saying to consider the consequences of the truth, but to also think about what must be true for the speaker’s “truth” to make sense.