This last week my mobile phone started malfunctioning. I called Telenor who asked me to bring it in to a shop.
I tool it in to the shop on Knez Mihailova. They took a look at the phone and decided it needed repair.
They were about to issue me with a spare when they realised I needed a company stamp to authorise getting a loan phone (I am a business customer).
One of the managers overrode the procedure and accepted my work ID as proof enough.
It is now in getting repaired.
My experience, from calling the call centre and being offered an English option, through to talking to Customer Services and my treatment in the shop were all excellent.
After some recent Customer Service disasters, I just wanted to point out a truly exception company operating here in Serbia that we can all learn from.